Home Warriors

Telecommuters need more than e-mail and a broadband connection

THE best thing about being a foreign correspondent is not having to commute to the office every day, attend dreary meetings, dress soberly, and generally get distracted from the nitty-gritty of doing the job. The worse thing is being out of touch with colleagues at head office, with little say over how your stories are treated. But if you can handle the patchy feedback and total lack of control, the freedom pays dividends in productivity and sheer job satisfaction.

Being one of the most portable jobs on the planet, journalism provides a daily reminder that work is something you do, not some place you go to. For the past quarter of a century, your correspondent has smirked about the time and energy he’s saved through not having to travel to work.

The unhappiness is mutual. Half the bosses in the Korn/Ferry study felt the work done by remote employees suffered over time through lack of face-to-face contact with fellow workers. With 40% of its employees working away from the office every day, IBM has been alarmed enough to do some soul-searching.

Research it commissioned recently from Jay Mulki, a marketing expert at Northeastern University’s business school, points to two particular challenges that need addressing—the feeling of isolation and the difficulty of achieving a healthy work/life balance when employees operate from home. “When face-to-face communication isn’t possible,” says Mr Mulki, “teleworkers need a substitute—and voice-mail isn’t it.”

Technology, it seems, is both the problem and the solution. What most telecommuters rely on—e-mail, voice-mail, conference calls and instant messaging, plus a broadband-connected computer—will do the job, but only just. Without some form of “telepresence”, remote workers tapping away at their keyboards in their pyjamas will always be struggling in the dark.

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